Frequently Asked Questions

If you cannot find the answer below, please feel free to submit a ticket.

Getting Started

1. How to access Cpanel
You can access your CPanel at the following url:
http://www.yourdomain.com/cpanel
http://serverIP/cpanel

2. How to access Webmail
You can access Webmail for your account at:
http://www.yourdomain.com/webmail
http://serverIP/webmail

3. Email setup guide
Below is a list of email programs that link to guides on setting them up for use with your account. All email programs are going to need five or six pieces of information:

1) Email Address: user@domain.com
2) User Name: Name of the email box (to the left of the @ symbol).
3) Your Password: The password you've assigned to the email box.
4) POP Server: Simply use your domain name, for example "mail.yourdomain.com".
5) Server type: This is usually a choice between POP, POP3 and IMAP.
6) SMTP Server: This is provided by your Internet Service Provider.

Setup Instructions for Email Software:
Outlook Express Setup
Outlook 97 Setup
Outlook 2000 Setup
Eudora 4.x Setup
Netscape Mail Setup


4. How to upload using WS_FTP
1) Goto http://www.ipswitch.com/downloads/, download WS_FTP and install it.
2) Open WS_FTP.
3) Click new on the pop up window.
4) Put your site name in for 'Label for site'.
5) Put 'ftp.yoursite.com' in for 'FTP Host Address'.
6) Put your user name in for 'FTP Site User Name'.
7) Put your password in for 'FTP Site Password'.
8) Make sure 'FTP site connection port' is set to 21.
9) Make sure Login type is set to 'normal'.
10) Click connect.
11) Double click the folder named 'public_html'.
12) Upload all files within that location/directory.
13) To upload just find the correct file in the left window and double click it.
14) You're finished!

For additional help, please check out out Online FTP Tutorial.


5. How to upload with FrontPage
You can upload and manage your website using most versions of FrontPage. Be sure to install FrontPage extensions through CPanel before attempting to upload using the FrontPage program. If you are unsure how to do so, please submit a ticket requesting Frontpage extensions be installed on your account.

Setup Instructions:
FrontPage 98
FrontPage 2000


6. How to upload with Dreamweaver
You can upload and manage your website using most versions of Dreamweaver.

Setup Instructions:
Dreamweaver 3/4


7. CGI scripts upload directory
CGI scripts can be executed within any directory. They do not need to be placed in a CGI-BIN. However, for safety reasons we recommend placing them in the public_html/cgi-bin/ subdirectory of your account. Most scripts are then generally CHMODDED to 755.


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